It's 9:00am, phone rings...
Hello Mr Nickson, you think you have an appointment with us today?
No, I know I have an appointment with you today.
Well, I'm really sorry Mr Nickson but the lab haven't been able to finish your prosthetic in time, would it be ok to come in same time next week and hopefully it will be ready then.
I have no choice do I.
How utterly disappointing is that?